DPP is becoming a knowledge infrastructure for technical service

An article by the German Customer Service Association views the Digital Product Passport as an infrastructure for service knowledge. The key is not to store existing information in an additional data silo, but to make it available for service processes according to roles and context.

To get started, the article recommends pilot projects based on a specific service problem. Possible metrics it cites include search times, missing parts, repeat visits, and the first-time fix rate.